Terms and Conditions
Mecco.fi is operated and owned by: MKK Trade Oy, FI VAT registration number 21765571
You can contact Mecco by email: info@mecco.fi
Ordering and payment
Mecco.fi is open 24 hours a day and you can buy at almost any time. However, we may close the shop for maintenance. You can only make purchases when the store is open and available.
To purchase at Mecco.fi you must be at least 18 years old. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian's consent and / or otherwise have a legal right to enter into a purchase.
You select the items you want to buy and put them in the "Cart". You can edit the contents of the cart right up to the time of order and you can continuously check the contents and price of the goods. Any extra payments such as shipping or debit card charges will be calculated immediately before you are ready to pay. When you are ready to order, click on "Checkout", where you enter your name, address, email, telephone number, payment method and choose delivery method.You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button "Buy now". After this, your order passes to Mecco.fi and can no longer be changed.
You are required to provide a correct address for delivery of the goods. If the address you have provided cannot be confirmed, Mecco.fi reserves the right to withhold delivery and cancel the order.
Cancellation of order
Mecco.fi may cancel an order if it is not possible to deliver the ordered product. You will be informed if such a situation arises and any payment or reservation made using a payment method will be returned / cancelled.
Acknowledgement of order receipt and order confirmation
When you order an item from us, you will receive a receipt by email to show your order has been received. However, you enter into a binding sales contract only when you have received an order confirmation / sales receipt from us.
14-day cancellation period
When you shop with Mecco.fi you usually have 14 days to cancel, when you can inform us that you have changed your mind and return the item to us.
The cancellation period starts on the day you received the items. If the period expires on a public holiday, Saturday, Christmas Day or New Year's Day, the deadline is extended to the following Monday. After receipt you may only handle the items so as to establish their nature, characteristics and the way they operate.
To exercise the right to cancel, you must notify us within 14 days of receipt of the items. If you wish to cancel your purchase, you can use our standard cancellation form included in any package you receive from us. If this form is used, you do not need to otherwise inform us about your cancellation.
Returns
If you change your mind about your purchase, the items must be returned to us by using the same courier that delivered the goods to you:
When returning the items, you should make sure that they are securely wrapped. You are responsible for the package / items until received by us. So keep the receipt from the courier and if applicable the track and trace number.
IMPORTANT
We expect you to return the items as soon as possible after you have given cancellation notice and no later than 14 days after you have changed your mind.
Please note! We do not accept packages sent COD or similar.
Documentation of your purchase and return form
You must attach a copy of the order confirmation or other documentation from your purchase. Additionally, it will facilitate the processing if you attach a completed return form, which is enclosed in the package when you receive the items.
Refunds
When we receive the items, we will check them and you will be refunded the amount you paid to us upon purchase. The amount is always transferred to the same payment method used for the purchase. If for example you paid by card, the purchase amount is reversed to the payment card you used for the purchase. We'll automatically reduce 30€ handling fee from the refund.
NOTE:
You may lose your purchase amount, in whole or in part. This happens if the product is impaired or damaged because
• you have actually used the items
• the items were damaged while you were responsible for them
• you handled items in a manner other than was necessary for you to determine their nature, characteristics and the way they operate
• you have not followed the restrictions of the cancellation right in terms of seals, product type etc.
Returns
Follow these steps if you want to return your item(s)
Step 1: Fill out the return form and pack your items securely. Cover up or remove the original shipping label and old bar code on the package.
Step 2: Send the return form with the item(s) you wish to return.
Step 3: Send your package using Mecco.fi's return number: 639812 from the nearest Post Office / Parcelforce centre.
Complaints - If there is something wrong with the product
Your purchase is covered by the Sale of Goods Act, including rules regarding defects. This means that you can either have a faulty product repaired or replaced, receive a refund or reduction in price, depending on the specific situation.
Of course it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other incorrect conduct.
You must contact us within a "reasonable period"
You must make your claim within a "reasonable period" after you have discovered the defect. We recommend that you claim as soon as possible and within 2 months of the defect being discovered. You can claim by contacting us via email at info@mecco.fi
So that we can assess your claim, we will ask you the following:
1. Send us a brief description of how the damage or defect occurred. Pleasenote that you should contact us as soon as you discover the defect.
2. To document the defect you must send 4-5 photos together with the description. The defect must be clear from at least one of the photos. Additionally, make sure that your photos show the entire product, from the front and back (with shoes include a photo of the soles).
3. Send the photos via email to info@mecco.fi
4. Please indicate the order number for the item, or attach a copy of the order confirmation / receipt
5. After we receive your photos, we will deal with your claim as soon as possible.
If you are returning faulty item(s), Mecco.fi will send you a prepaid return label. If you choose not to use the prepaid return label (making you responsible for all costs associated with shipping) please send the items to:
MKK Trade Oy / Mecco
Mannerheimintie 40
Helsinki
Finland
(Note: packages cannot be submitted in person at this address)
If the claim is justified, we will refund reasonable shipping costs
If the claim is justified, we will refund your reasonable shipping costs incurred when sending the item back to us. Otherwise, you must bear all costs of transport, including our shipping costs for returning the item after the investigation and we may charge you up to 12€ for examination of the items.
Remember that the item must always be well packaged and you must get proof of postage.
You are responsible for the package / items until received by us. So keep the postal receipt including information on shipping costs and if applicable the track and trace number.
Please note! We do not accept packages sent COD or similar.
Discount codes (vouchers)
We regularly offer discount codes as part of our marketing. These codes are only valid for limited periods and may be subject to special conditions. The codes can be limited for use with specific products, categories or brands.
When you use a discount code you need to buy the specified minimum amount. If you buy less than the specified minimum amount, the difference will not be refunded. Any discount code you wish to use must be entered during the buying process, before you pay for the
order. You cannot get credit if you forget to enter a discount code before the order is placed.
Only one discount code can be used per order.
Discount codes are transferable and can be used by the bearer. Discount codes have no cash value and cannot be redeemed for cash, vouchers or similar.
In case of fraud, attempted fraud or in cases of suspected illegal activity in connection with the redemption of vouchers, we are entitled to cancel the discount code, to cancel the order for which the discount code was used and block your ability to use Mecco.fi permanently.
Personal data
In order to shop at Mecco.fi you must give the following minimum information:
• Name
• Address
• Email address
• Telephone / mobile number
The above data is stored together with information about the items you have purchased for 7 years from the end of the financial year to which the information relates, after which the information is deleted.
If you set up a login to facilitate self-service with us, your personal information and order information will not be deleted unless you ask us to do so. Information will not be disclosed or sold to third parties, except in connection with a restructuring or a full or partial sale of the company. Any disclosure in such a situation would be in accordance with current privacy legislation. As a customer you are entitled to access your registration data and you may object to registration pursuant to the relevant rules in the Personal Data Act. Any queries regarding this should be directed to customer service via email info@mecco.fi.
Cookies
By using Mecco.fi you agree that we may use cookies. A cookie is a small data file that we place on your computer to keep track of what happens during your visit and to recognise your
computer. A cookie is not a program and does not contain viruses.
Breaches
In the event that the customer breaches obligations under these terms and conditions, Mecco.fi may terminate or restrict their use of the Mecco.fi website and orders will not be placed.
The following grounds shall also be considered a material breach
• The customer gives an incorrect name, address, email address, phone number
• The customer harasses Mecco.fi, our employees or our customers
Appeals
If you have a complaint about your purchase, please email info@mecco.fi. If we fail to find a satisfactory solution, you can, if the conditions are met, lodge a complaint with the FI CONSUMER CENTER. You may also use the European Commission online dispute resolution here for your complaint. This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address info@mecco.fi.
Governing law and jurisdiction
Purchases of items at Mecco.fi are subject to Finnish law. Any disputes are decided by the ordinary Finnish courts.